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Terms and Conditions
Terms and Conditions
Effective Date: 12/15/24
Welcome to Davis Custom Designs. By accessing or using our website, services, or products, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General Terms
These Terms and Conditions govern your use of our website and services, including laser engraving, 3D printing, custom CAD design, and any products purchased from us. By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian to engage in this agreement. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes your acceptance of the updated terms.
2. Services Offered
We provide:
• Custom Services: Laser engraving, 3D printing, and custom CAD design services tailored to your specifications. Accuracy and quality depend on the information and files you provide.
• Pre-Produced Products: A selection of pre-made designs and products listed for purchase on our website, subject to availability.
3. Customer Responsibilities
• Accuracy of Information: You are responsible for providing accurate and complete information when placing an order, including specifications, files, and delivery details.
• Submission of Designs: By submitting hand drawings, sketches, or design files, you confirm that you own the rights to these designs or have obtained permission to use them.
• Review of Proofs: For custom orders, we may provide proofs or drafts for your approval. It is your responsibility to carefully review these and confirm their accuracy before production begins.
4. Ownership of Designs
• Customer Ownership: Any hand drawings, sketches, or design files you submit remain your intellectual property. We will not use, reproduce, or share your designs without your explicit written consent.
• Pre-Produced Designs: Designs created by Davis Custom Designs for sale on our website remain our intellectual property and may not be reproduced, modified, or resold without permission.
5. Payments and Pricing
• Payment Terms: Payment is due in full at the time of purchase or upon agreement for custom services. We accept all major credit cards. More payment methods coming soon.
• Pricing: All prices are listed in $USD and are subject to change without prior notice. Custom service quotes are valid for [insert number of days].
• Refunds and Cancellations: Visit our Return and Refund Policy Page
6. Turnaround Time and Shipping
• Production Time: Turnaround times for custom orders vary depending on the complexity of the project. Estimated delivery times will be provided during the order process.
• Shipping: Shipping costs, methods, and timelines will be outlined at checkout. We are not responsible for delays caused by shipping carriers.
7. Limitation of Liability
• Product Use: We are not liable for damages or injuries caused by the misuse of our products or services.
• Accuracy of Design: While we strive for accuracy, minor deviations or imperfections may occur in custom designs due to material or production limitations.
• Third-Party Issues: We are not responsible for errors caused by third-party vendors or shipping carriers.
8. Confidentiality and Data Protection
All personal information, drawings, sketches, and design files shared with us are handled in accordance with our Privacy Policy and will not be shared or used without your consent.
9. Prohibited Activities
You agree not to:
• Submit illegal, obscene, or defamatory content for custom projects.
• Reproduce, resell, or distribute our pre-produced designs without permission.
• Use our services for unlawful purposes or in violation of these Terms and Conditions.
10. Dispute Resolution
• Good Faith Resolution: We strive to resolve disputes amicably. If you have concerns about your order, please contact us at admin@daviscustomdesigns.
• Jurisdiction: These Terms and Conditions are governed by the laws of Alabama/US. Any disputes will be resolved in the courts of Baldwin County.
11. Contact Information
If you have questions about these Terms and Conditions, please reach out to us:
• Email: admin@daviscustomdesigns.com
• Phone: (251) 288-8107
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Return and Refund Policy
Effective Date: 12/15/24
At Davis Custom Designs, we are committed to providing high-quality products and services. We understand that occasionally issues may arise, and we want to ensure a fair and simple process for addressing returns, refunds, and exchanges.
We accept returns, refunds, or exchanges under the following conditions:
• Manufacturing Defects: If the product you receive has a manufacturing defect, such as damage, poor workmanship, or incorrect customization.
• Wrong Product Received: If you receive a product that does not match your order details (e.g., wrong size, color, or design).
For any other issues, returns and refunds are not guaranteed and will be evaluated on a case-by-case basis.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. You must contact us within 14 Days of receiving the product.
The following items are not eligible for return or refund:
• Custom products created specifically to your specifications (unless there is a manufacturing defect).
• Digital files or designs once they have been delivered.
• Items damaged due to misuse, mishandling, or normal wear and tear.
If your return is approved, refunds will be processed back to your original payment method within 7 business days] of receiving the returned item. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective product or wrong item sent).
If you prefer an exchange over a refund, we will replace the defective or incorrect product with the correct one at no additional cost to you. Exchanges will be processed once we receive the original product back.
To start a return, refund, or exchange, please follow these steps:
1. Contact us at admin@daviscustomdesigns.com or (251) 288-8107 within 14 Days of receiving your order.
2. Provide your order details, a description of the issue, and photos of the product (if applicable).
3. We will respond with instructions on how to proceed, including where to ship the return (if approved).
Custom-designed products made to your specifications are non-refundable unless they arrive with a manufacturing defect or an error caused by us.
If you have any questions or need further assistance with your return or refund, please reach out to us:
• Email: admin@daviscustomdesigns.com
• Phone: (251) 288-8107
Thank you for choosing Davis Custom Designs. Your satisfaction is important to us, and we’ll do our best to resolve any issues promptly and fairly.
Copyright © 2025 Davis Custom Designs - All Rights Reserved.
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Welcome to Davis Custom Designs!
We’re excited to announce that our website and online store will be launching soon. Stay tuned as we prepare to share our custom designs, services, and products with you. We look forward to doing business with you online and bringing your creative visions to life!